Frequently Asked Questions

e-Gift Cards are not currently available on Smartwool New Zealand and Australia. We're exploring gifting options for the future. Until then, Smartwool® gear makes a thoughtful gift for every trail, trip and adventure ahead.

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, our Customer Service team will be happy to help.

Australia: 1800 819 782 | ecom_au@smartwool.com
New Zealand: 0800 285 036 | ecom_nz@smartwool.com

Yes, orders can be shipped to a different address than the billing address. Once you get to the checkout page, enter your shipping address. You can then enter the billing address that is tied to the credit card you are using. 

We accept PayPal, Visa and Mastercard, as well as Apple Pay through our online checkout process. "Icebreaker" may appear as the merchant name on your card statement when payment is processed — this is expected.

If you received an item that was damaged during shipment, please contact our customer service with your order number.  

Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage to your product(s) did occur, follow these steps: 

• If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service team immediately.   
• If there is extensive damage to the carton, refuse the order and Contact our Customer Service team immediately.  

We will make every reasonable effort to reorder the item or credit your purchase in a timely manner.  

To initiate an online return, sign in to My Account and open your order details page. If your order is eligible for return, a Return button will appear at the bottom of the page. Follow the instructions in the return portal to submit your request.

Once approved, securely package your item and send it using the postal or courier service of your choice. Return shipping costs are the responsibility of the customer.

Once we receive the returned item(s) it’ll take us a few days to inspect and process your return, at which point we’ll email you to confirm. It shouldn’t take more than 10 business days.

We currently ship within New Zealand and Australia only. We do not offer international shipping outside of these countries at this time.

No. We are unable to deliver to PO Box addresses at this time. Please provide a residential or business street address when placing your order.

Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see your estimated delivery date and can sign up for shipping and delivery notifications. From there, all you have to do is contain your excitement about your new gear! 

Orders are processed and dispatched on business days, Monday through Friday, excluding public holidays. Once your order has been shipped, you'll receive a confirmation email with tracking information.

Smartwool socks, base layers and apparel are expertly crafted using premium Merino wool blended with advanced technical materials. This blend ensures superior comfort, moisture-wicking properties, and odor resistance, making them perfect for any adventure.

No. Smartwool products are not covered by a lifetime warranty. However, if you experience an issue with your product, please contact our Customer Service team and we'll be happy to assist.

Smartwool products are designed not to shrink if properly cared for. Follow our washing guide to maintain the original fit and ensure they last for years to come.

Smartwool products are available online and at selected store locations. Visit our Store List page for the latest store information and availability.

For wholesale enquiries, please contact our Customer Service team.

New Zealand: ecom_nz@smartwool.com | 0800 285 036
Australia: ecom_au@smartwool.com | 1800 819 782

To maintain the quality of your Smartwool socks, turn them inside out and machine wash in cold water on a gentle cycle. Avoid using fabric softeners or bleach, and air dry them to prevent shrinkage. For a step-by-step guide, check our washing instructions.

Smartwool socks are made with precision and care in the USA in our state-of-the-art facilities, ensuring high-quality craftsmanship. Find your perfect pair of Smartwool socks, proudly crafted for performance and comfort.

Smartwool socks are versatile and suitable for a range of activities, from hiking and running to everyday wear. Explore our sock collection to find the right pair for your needs.

Yes, it’s important to find base layers that have a snug fit to effectively wick moisture away from your skin and provide optimal thermal regulation. This ensures maximum comfort and performance during outdoor activities.

Think of it like this: all squares are rectangles, but not all rectangles are squares. Similarly, while all thermals can be considered base layers, not all base layers can claim the thermal title. Both excel in wicking away moisture, keeping you dry. However, when it comes to turning up the heat, thermal layers pack an extra punch of warmth that base layers just can't match.

Yes, Smartwool jackets, insulated with Merino wool, offer excellent warmth and temperature regulation, making them ideal for winter outdoor activities such as skiing and snowboarding. They are meant to layer under heavier outerwear jackets and are important in a solid winter layering system.

Absolutely! Smartwool jackets and vests are designed to provide warmth and breathability, making them suitable for high-intensity activities like hiking, running, and skiing.

Yes, Smartwool hoodies for men and women make excellent mid-layers, providing added insulation without bulk, making them perfect for winter layering.

Smartwool shirts for men and women offer temperature regulation, moisture management, and odor resistance, keeping you comfortable during various activities.

Yes, Smartwool offers a variety of styles and sizes for both men and women, ensuring a comfortable and supportive fit for every body shape.